27Affected configurations shown19,937Potential units affected96.8%Latest completion context
What can happen
Safety consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What fixes it
Official remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2022-4
0.0%
2023-1
0.0%
2023-2
0.0%
2023-3
0.0%
2023-4
0.0%
2024-1
0.0%
2024-2
0.0%
2024-3
0.0%
Affected vehicles
Vehicle configurations connected to 22V360000
2021 FREIGHTLINER SPRINTER 1500Open vehicle record →2021 FREIGHTLINER SPRINTER 3500Open vehicle record →2021 FREIGHTLINER SPRINTER 4500Open vehicle record →2021 FREIGHTLINER SPRINTER 2500Open vehicle record →2021 MERCEDES-BENZ METRISOpen vehicle record →2021 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2020 FREIGHTLINER SPRINTER 1500Open vehicle record →2020 FREIGHTLINER SPRINTER 4500Open vehicle record →2020 FREIGHTLINER SPRINTER 2500Open vehicle record →2020 FREIGHTLINER SPRINTER 3500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2020 MERCEDES-BENZ METRISOpen vehicle record →2020 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 FREIGHTLINER SPRINTER 3500Open vehicle record →2019 FREIGHTLINER SPRINTER 2500Open vehicle record →2019 FREIGHTLINER SPRINTER 1500Open vehicle record →2019 FREIGHTLINER SPRINTER 4500Open vehicle record →2019 MERCEDES-BENZ METRISOpen vehicle record →2019 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 2500Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.