3Affected configurations shown21Potential units affected57.1%Latest completion context
What can happen
Safety consequence
A disabled emergency call system that prevents a vehicle occupant from contacting emergency services or fails to identify the vehicle location, can delay emergency responders and increase the risk of injury.
What fixes it
Official remedy
Dealers will update the communication module software, free of charge. Owner notification letters were mailed December 6, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024110002.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2024-4
0.0%
2025-1
0.0%
2025-2
0.0%
2025-3
0.0%
2025-4
0.0%
2026-1
0.0%
2026-2
0.0%
Affected vehicles
Vehicle configurations connected to 24V807000
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.