NHTSA recall campaign
24V372000
Electrical System › Propulsion System › Traction Battery › Management System/Energy Control Module (Bms/Becm) › Software
30Affected configurations shown14,912Potential units affected98.3%Latest completion context
What can happen
Safety consequence
A sudden loss of drive power increases the risk of a crash.
What fixes it
Official remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed July 5, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2024060002.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2024-3
0.0%
2024-4
0.0%
2025-1
0.0%
2025-2
0.0%
2025-3
0.0%
2025-4
0.0%
2026-1
0.0%
2026-2
0.0%
Affected vehicles
Vehicle configurations connected to 24V372000
2025 MERCEDES-BENZ EQE SUV 350+Open vehicle record →2025 MERCEDES-BENZ EQE SUV 500 4MATICOpen vehicle record →2025 MERCEDES-BENZ EQE SUV 350 4MATICOpen vehicle record →2025 MERCEDES-BENZ EQS SUV 580 4MATICOpen vehicle record →2025 MERCEDES-BENZ EQS SUV 450+Open vehicle record →2025 MERCEDES-BENZ EQS SUV 450 4MATICOpen vehicle record →2025 MERCEDES-BENZ AMG EQE SUV 53 4MATICOpen vehicle record →2025 MERCEDES-MAYBACH EQS SUV 680 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQS SUV 450 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQE 350 4MATICOpen vehicle record →2024 MERCEDES-BENZ AMG EQE 53 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQE 350+Open vehicle record →2024 MERCEDES-BENZ EQE SUV 350 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQS SUV 450+Open vehicle record →2024 MERCEDES-BENZ AMG EQE SUV 53 4MATICOpen vehicle record →2024 MERCEDES-BENZ AMG EQS 53 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQE SUV 350+Open vehicle record →2024 MERCEDES-BENZ EQE SUV 500 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQS 450+Open vehicle record →2024 MERCEDES-BENZ EQS SUV 580 4MATICOpen vehicle record →2024 MERCEDES-BENZ EQS 580Open vehicle record →2024 MERCEDES-BENZ EQE 500Open vehicle record →2024 MERCEDES-BENZ EQS 450Open vehicle record →2024 MERCEDES-MAYBACH EQS SUV 680 4MATICOpen vehicle record →2023 MERCEDES-BENZ EQE SUV 500 4MATICOpen vehicle record →2023 MERCEDES-BENZ EQS SUV 450+Open vehicle record →2023 MERCEDES-BENZ EQS SUV 450 4MATICOpen vehicle record →2023 MERCEDES-BENZ EQE SUV 350+Open vehicle record →2023 MERCEDES-BENZ EQS SUV 580 4MATICOpen vehicle record →2023 MERCEDES-BENZ EQE SUV 350 4MATICOpen vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.