32Affected configurations shown691,133Potential units affected99.3%Latest completion context
What can happen
Safety consequence
Without instructions, the head restraints may be improperly adjusted, increasing the risk of injury in the event of a crash.
What fixes it
Official remedy
Ford will mail the Owner's Manual addendums that describe how to adjust and remove the head restraints for the center seating positions, free of charge. Owner notification letters were mailed July 21, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C20.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2023-3
0.0%
2023-4
0.0%
2024-1
0.0%
2024-2
0.0%
2024-3
0.0%
2024-4
0.0%
2025-1
0.0%
2025-2
0.0%
2025-3
0.0%
Affected vehicles
Vehicle configurations connected to 23V420000
2023 FORD EXPEDITIONOpen vehicle record →2023 FORD F-250 SDOpen vehicle record →2023 FORD F-350 SDOpen vehicle record →2023 FORD F-550 SDOpen vehicle record →2023 FORD F-450 SDOpen vehicle record →2023 LINCOLN NAVIGATOROpen vehicle record →2022 FORD F-450 SDOpen vehicle record →2022 FORD F-250 SDOpen vehicle record →2022 FORD F-350 SDOpen vehicle record →2022 FORD F-550 SDOpen vehicle record →2022 FORD EXPEDITIONOpen vehicle record →2022 LINCOLN NAVIGATOROpen vehicle record →2021 FORD F-250 SDOpen vehicle record →2021 FORD F-350 SDOpen vehicle record →2021 FORD EXPEDITIONOpen vehicle record →2021 FORD F-550 SDOpen vehicle record →2021 FORD F-450 SDOpen vehicle record →2021 LINCOLN NAVIGATOROpen vehicle record →2020 FORD EXPEDITIONOpen vehicle record →2020 FORD F-550 SDOpen vehicle record →2020 FORD F-250 SDOpen vehicle record →2020 FORD F-350 SDOpen vehicle record →2020 FORD F-450 SDOpen vehicle record →2020 LINCOLN NAVIGATOROpen vehicle record →2019 FORD F-250 SDOpen vehicle record →2019 FORD EXPEDITIONOpen vehicle record →2019 FORD F-550 SDOpen vehicle record →2019 FORD F-350 SDOpen vehicle record →2019 FORD F-450 SDOpen vehicle record →2019 LINCOLN NAVIGATOROpen vehicle record →2018 FORD EXPEDITIONOpen vehicle record →2018 LINCOLN NAVIGATOROpen vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.