NHTSA recall campaign
23V309000
Electrical System › Propulsion System › Traction Battery Thermal › Management › Software
8Affected configurations shown3,828Potential units affected95.4%Latest completion context
What can happen
Safety consequence
A high-voltage battery monitoring system that does not alert the driver of a battery malfunction may increase the risk of an injury.
What fixes it
Official remedy
Dealers will update the battery management system software, free of charge. Owner notification letters were mailed beginning August 18, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023070013.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2023-3
0.0%
2023-4
0.0%
2024-1
0.0%
2024-2
0.0%
2024-3
0.0%
2024-4
0.0%
2025-1
0.0%
2025-2
0.0%
Affected vehicles
Vehicle configurations connected to 23V309000
2023 MERCEDES-BENZ EQS450Open vehicle record →2023 MERCEDES-BENZ EQE 350Open vehicle record →2023 MERCEDES-BENZ EQS580Open vehicle record →2023 MERCEDES-BENZ S580EOpen vehicle record →2022 MERCEDES-BENZ EQS580Open vehicle record →2022 MERCEDES-BENZ EQS 450+Open vehicle record →2022 MERCEDES-BENZ EQS450Open vehicle record →2022 MERCEDES-BENZ AMG EQS53Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.