24Affected configurations shown33,437Potential units affected93.9%Latest completion context
What can happen
Safety consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
What fixes it
Official remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2021-3
0.0%
2021-4
0.0%
2022-1
0.0%
2022-2
0.0%
2022-3
0.0%
2022-4
0.0%
2023-1
0.0%
2023-2
0.0%
Affected vehicles
Vehicle configurations connected to 21V411000
2021 FREIGHTLINER SPRINTER 3500Open vehicle record →2021 FREIGHTLINER SPRINTER 4500Open vehicle record →2021 FREIGHTLINER SPRINTER 1500Open vehicle record →2021 FREIGHTLINER SPRINTER 2500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2021 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2020 FREIGHTLINER SPRINTER 1500Open vehicle record →2020 FREIGHTLINER SPRINTER 4500Open vehicle record →2020 FREIGHTLINER SPRINTER 2500Open vehicle record →2020 FREIGHTLINER SPRINTER 3500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 FREIGHTLINER SPRINTER 3500Open vehicle record →2019 FREIGHTLINER SPRINTER 2500Open vehicle record →2019 FREIGHTLINER SPRINTER 4500Open vehicle record →2019 FREIGHTLINER SPRINTER 1500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 4500Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.