37Affected configurations shown67Potential units affected86.6%Latest completion context
What can happen
Safety consequence
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
What fixes it
Official remedy
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2021-1
0.0%
2021-2
0.0%
2021-3
0.0%
2021-4
0.0%
2022-1
0.0%
2022-2
0.0%
2022-3
0.0%
2022-4
0.0%
2023-1
0.0%
2023-2
0.0%
2023-3
0.0%
Affected vehicles
Vehicle configurations connected to 21V072000
2021 MERCEDES-BENZ GLC 300Open vehicle record →2021 MERCEDES-BENZ GLA 250Open vehicle record →2020 MERCEDES-BENZ AMG E53Open vehicle record →2020 MERCEDES-BENZ AMG GT53Open vehicle record →2020 MERCEDES-BENZ GLC 300Open vehicle record →2020 MERCEDES-BENZ CLA 250Open vehicle record →2020 MERCEDES-BENZ CLS 450Open vehicle record →2020 MERCEDES-BENZ GLE 450Open vehicle record →2020 MERCEDES-BENZ GLA 250Open vehicle record →2019 MERCEDES-BENZ S560Open vehicle record →2019 MERCEDES-BENZ AMG GLC43Open vehicle record →2019 MERCEDES-BENZ GLC 350Open vehicle record →2019 MERCEDES-BENZ GLC 300Open vehicle record →2019 MERCEDES-BENZ GLA 250Open vehicle record →2019 MERCEDES-BENZ E 300Open vehicle record →2019 MERCEDES-BENZ C 300Open vehicle record →2019 MERCEDES-BENZ GLE 400Open vehicle record →2019 MERCEDES-BENZ CLA 250Open vehicle record →2018 MERCEDES-BENZ AMG E63Open vehicle record →2018 MERCEDES-BENZ AMG GTAOpen vehicle record →2018 MERCEDES-BENZ S560Open vehicle record →2018 MERCEDES-BENZ GLC 300Open vehicle record →2018 MERCEDES-BENZ C 300Open vehicle record →2018 MERCEDES-BENZ S 450Open vehicle record →2018 MERCEDES-BENZ GLE 350Open vehicle record →2018 MERCEDES-BENZ CLA 250Open vehicle record →2018 MERCEDES-BENZ GLA 250Open vehicle record →2018 MERCEDES-BENZ E 300Open vehicle record →2018 MERCEDES-BENZ E 400Open vehicle record →2017 MERCEDES-BENZ GLS450Open vehicle record →2017 MERCEDES-BENZ C300Open vehicle record →2017 MERCEDES-BENZ S550Open vehicle record →2017 MERCEDES-BENZ GLE350Open vehicle record →2017 MERCEDES-BENZ CLA250Open vehicle record →2017 MERCEDES-BENZ GLC300Open vehicle record →2017 MERCEDES-BENZ E300Open vehicle record →2017 MERCEDES-BENZ GLA 250Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.