13Affected configurations shown84,345Potential units affected97.3%Latest completion context
What can happen
Safety consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
What fixes it
Official remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2021-2
0.0%
2021-3
0.0%
2021-4
0.0%
2022-1
0.0%
2022-2
0.0%
2022-3
0.0%
2022-4
0.0%
2023-1
0.0%
Affected vehicles
Vehicle configurations connected to 21V055000
2020 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2020 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2020 MERCEDES-BENZ METRISOpen vehicle record →2019 MERCEDES-BENZ METRISOpen vehicle record →2019 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2018 MERCEDES-BENZ METRISOpen vehicle record →2017 MERCEDES-BENZ METRISOpen vehicle record →2016 MERCEDES-BENZ METRISOpen vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.