10Affected configurations shown19Potential units affected42.1%Latest completion context
What can happen
Safety consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
What fixes it
Official remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2019-4
0.0%
2020-1
0.0%
2020-2
0.0%
2020-3
0.0%
2020-4
0.0%
2021-1
0.0%
Affected vehicles
Vehicle configurations connected to 19V693000
2019 MERCEDES-BENZ METRISOpen vehicle record →2019 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2019 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2018 MERCEDES-BENZ SPRINTER 2500Open vehicle record →2018 MERCEDES-BENZ SPRINTER 3500Open vehicle record →2018 MERCEDES-BENZ SPRINTER 1500Open vehicle record →2018 MERCEDES-BENZ SPRINTER 4500Open vehicle record →2018 MERCEDES-BENZ METRISOpen vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.