2Affected configurations shown1,478Potential units affected91.8%Latest completion context
What can happen
Safety consequence
Improperly adjusted head restraints increase the risk of injury to the third row seat passengers in the event of a crash.
What fixes it
Official remedy
MBUSA will notify owners, and dealer's will provide a supplementary owner's manual booklet with the necessary information, free of charge. The recall began November 22, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019090005.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2019-4
0.0%
2020-1
0.0%
2020-2
0.0%
2020-3
0.0%
2020-4
0.0%
2021-1
0.0%
Affected vehicles
Vehicle configurations connected to 19V648000
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.