8Affected configurations shown3,080Potential units affected76.8%Latest completion context
What can happen
Safety consequence
If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.
What fixes it
Official remedy
DTNA will notify owners, and dealers will install a new handle, free of charge. Owners were issued an interim notification on September 13, 2019. The recall began November 15, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-819.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2019-4
0.0%
2020-1
0.0%
2020-2
0.0%
2020-3
0.0%
2020-4
0.0%
2021-1
0.0%
2021-2
0.0%
2021-3
0.0%
Affected vehicles
Vehicle configurations connected to 19V550000
2020 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2020 THOMAS BUILT BUSES SAF-T-LINER EFXOpen vehicle record →2020 THOMAS BUILT BUSES MINOTOUROpen vehicle record →2020 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2019 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2019 THOMAS BUILT BUSES MINOTOUROpen vehicle record →2019 THOMAS BUILT BUSES SAF-T-LINER EFXOpen vehicle record →2019 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.