5Affected configurations shown701Potential units affected94.6%Latest completion context
What can happen
Safety consequence
If the emergency exit door does not open wide enough, it may limit the ability to exit the bus, increasing the risk of injury in the event of an emergency.
What fixes it
Official remedy
DTNA will notify owners, and dealers will modify the rear door slide system, increasing the angle that the door can open, free of charge. DTNA issued owners an interim notification on November 8, 2018. The recall began June 28, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-797.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2019-2
0.0%
2019-3
0.0%
2019-4
0.0%
2020-1
0.0%
2020-2
0.0%
2020-3
0.0%
2020-4
0.0%
2021-1
0.0%
Affected vehicles
Vehicle configurations connected to 18V698000
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.