10Affected configurations shown84Potential units affected96.4%Latest completion context
What can happen
Safety consequence
If the wheelchair lift platform stops above the vehicle floor, the wheelchair user can tip inwards toward the vehicle when exiting the lift, increasing their risk of injury.
What fixes it
Official remedy
Dealers will replace the injection molded cam with an aluminum machined cam, free of charge. The recall began December 6, 2018. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL785.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2018-4
0.0%
2019-1
0.0%
2019-2
0.0%
2019-3
0.0%
2019-4
0.0%
2020-1
0.0%
2020-2
0.0%
2020-3
0.0%
Affected vehicles
Vehicle configurations connected to 18V560000
2019 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2019 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2018 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2018 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2017 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2017 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2016 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2016 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →2015 THOMAS BUILT BUSES SAF-T-LINER C2Open vehicle record →2015 THOMAS BUILT BUSES SAF-T-LINER HDXOpen vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.