17Affected configurations shown580,455Potential units affected65.4%Latest completion context
What can happen
Safety consequence
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
What fixes it
Official remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
2017-1
0.0%
2017-2
0.0%
2017-3
0.0%
2017-4
0.0%
2018-1
0.0%
2018-2
0.0%
2018-3
0.0%
Affected vehicles
Vehicle configurations connected to 16V644000
2016 MAZDA CX-5Open vehicle record →2016 MAZDA CX-3Open vehicle record →2015 MAZDA MAZDA5Open vehicle record →2015 MAZDA CX-5Open vehicle record →2014 MAZDA CX-5Open vehicle record →2014 MAZDA MAZDA5Open vehicle record →2013 MAZDA MAZDA3Open vehicle record →2013 MAZDA MAZDA5Open vehicle record →2013 MAZDA CX-5Open vehicle record →2013 MAZDA MAZDASPEED3Open vehicle record →2012 MAZDA MAZDA5Open vehicle record →2012 MAZDA MAZDA3Open vehicle record →2012 MAZDA MAZDASPEED3Open vehicle record →2011 MAZDA MAZDA3Open vehicle record →2011 MAZDA MAZDASPEED3Open vehicle record →2010 MAZDA MAZDA3Open vehicle record →2010 MAZDA MAZDASPEED3Open vehicle record →
Same vehicle configurations
Manufacturer communications around affected vehicles
These communications match affected year/make/model configurations; they are not automatically part of this recall campaign.
Service Bulletin/Repair Instructions
SA-041-26
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before pro…
2016 MAZDA CX-5 · 20260619Service Bulletin/Repair Instructions
SA-041-26
This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-061/25 12/17/25 DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before pro…
2016 MAZDA CX-5 · 20260619Service Bulletin/Repair Instructions
01-008-26
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 01-008/23 06/05/23 Some vehicles may exhibit rattling noises from the engine compartment and oil leakage from the drive belt auto tensioner. This may be cau…
2016 MAZDA CX-5 · 20260501Service Bulletin/Repair Instructions
SA-031-26
DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group)…
2016 MAZDA CX-5 · 20260430Service Bulletin/Repair Instructions
SA-031-26
DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN plate (bulkhead-mounted and visible through the lower-left area of the windshield), contact DAG (Dealer Assistance Group)…
2016 MAZDA CX-5 · 20260430Service Bulletin/Repair Instructions
SA-029-26
This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems…
2016 MAZDA CX-5 · 20260421Service Bulletin/Repair Instructions
SA-029-26
This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems…
2016 MAZDA CX-5 · 20260421Service Bulletin/Repair Instructions
SA-029-26
This Service Alert supersedes the previously issued SA listed below: The changes are noted in Red. SA-011/24 02/12/24, 06/06/24, 07/29/24 DESCRIPTION Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems…
2016 MAZDA CX-5 · 20260421Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.