18Affected configurations shown285Potential units affected—Latest completion context
What can happen
Safety consequence
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator. Additionally, if the bearings move out of position, the stowed platform may have excessive movement resulting in failure of the platform mounting. This failure could cause the wheel chair lift platform to fall out of the vehicle when the doors are opened, increasing the risk of injury for the lift operator.
What fixes it
Official remedy
Mobility Specialists will notify owners to take their vehicles to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began on November 13, 2015. Owners may contact Mobility Specialists customer service at 1-877-777-5438, or Ricon customer service at 1-800-322-2884.
Recall lifecycle
Repair completion history
Campaign-level completion reporting. This does not determine whether a particular VIN has been repaired.
Latest reported completion: available in the live DOT record.
Affected vehicles
Vehicle configurations connected to 15V763000
2014 FORD E-350Open vehicle record →2014 FORD E-250Open vehicle record →2013 FORD E-350Open vehicle record →2013 FORD E-250Open vehicle record →2012 FORD E-350Open vehicle record →2012 FORD E-250Open vehicle record →2011 FORD E-250Open vehicle record →2011 FORD E-350Open vehicle record →2010 FORD E-250Open vehicle record →2010 FORD E-350Open vehicle record →2009 FORD E-250Open vehicle record →2009 FORD E-350Open vehicle record →2008 FORD E-250Open vehicle record →2008 FORD E-350Open vehicle record →2007 FORD E-250Open vehicle record →2007 FORD E-350Open vehicle record →2006 FORD E-350Open vehicle record →2006 FORD E-250Open vehicle record →
Owner action
Campaign pages describe the public recall record. To determine whether your specific vehicle has an unrepaired recall, use your VIN and verify the current status through NHTSA.